SMS Terms and Conditions
Emerge Therapies uses SMS text messaging to communicate with patients and individuals who have contacted our practice or requested information about our services.
Important Emergency and Crisis Notice
Do not use the SMS service if you think you may have a medical emergency, are in crisis, or are having thoughts of harming yourself or others.
In an emergent situation, you should:
- Call 911 immediately.
- Go to the nearest emergency room.
- Contact your local crisis center.
- If applicable, call or text 988 to reach the 988 Suicide & Crisis Lifeline.
- If applicable, contact the Crisis Text Line by texting HOME to 741741.
Emerge Therapies' SMS service is not an emergency response service, crisis intervention service, or substitute for emergency medical care. Text messages are not monitored for emergencies, and sending a text message does not guarantee an immediate response.
About Our Text Messages
Emerge Therapies ("Emerge," "we," "our," or "us") uses SMS text messaging to communicate with patients and individuals who have contacted our practice or requested information about our services.
By opting in to receive text messages from Emerge, you agree to receive conversational and informational SMS messages related to our practice and administrative services.
Types of Messages
Messages may include:
- Appointment reminders and confirmations.
- Appointment scheduling and rescheduling notifications.
- Changes to appointment dates or times.
- Responses to patient inquiries.
- Intake and administrative follow-up.
- Requests to contact our office.
- General practice-related notifications.
Our Messaging Provider
Emerge uses RingCentral to support telephone and text messaging communications.
Consent, frequency, and opting out.
Consent
You may opt in to receive SMS messages from Emerge by filling out a form on our website and checking the SMS consent box. Consent to receive text messages is not a condition of receiving healthcare services from Emerge.
Message Frequency
Message frequency varies depending on your appointment schedule and the type of communication.
Message and Data Rates
Standard message and data rates may apply, depending on your carrier's pricing plan.
Opting Out
You may opt out of text messaging at any time by replying STOP to any text message from Emerge, or by calling (781) 776-1944 or emailing support@emergetherapies.health.
Help
For assistance, reply HELP to any text message, or contact us at (781) 776-1944 or support@emergetherapies.health.
Privacy of Your Mobile Information
Emerge does not sell or share mobile telephone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes. For more on how we protect your information, see our Privacy Policy.
A quick summary.
Types of Messages
- Appointment reminders and confirmations
- Scheduling and rescheduling
- Responses to inquiries
- Intake and administrative follow-up
- Practice-related notifications
Message Frequency
Message frequency varies depending on your appointment schedule and the type of communication.
Message & Data Rates
Standard carrier message and data rates may apply.
Opt Out & Help
Text STOP to opt out at any time. Text HELP for assistance, or call (781) 776-1944.
Our SMS service is not monitored for emergencies. If you are in crisis, call 911 or call or text 988. Full terms are available at emergetherapies.health/sms-terms-of-service. See also our Privacy Policy.
Questions about text messaging?
Reach out and a member of our team will be happy to help.